The city of San Diego’s website was named the second best municipal web portal in the U.S. by the Center for Digital Government, while the county of San Diego website was honored for county-constituent relationship management.
“Government websites have changed a lot over the past 20 years and so have citizen expectations,” said Todd Sander, the center’s executive director. “This year’s winners are well positioned to take up the challenge of a new era and lead the impending transformation toward more integrated, anticipatory and personalized electronic services.”
San Diego’s redesigned website — which debuted in March — ranked behind that of the city and county of Denver. Hayward, Tampa and Louisville placed third through fifth in the center’s 20th annual Best of the Web awards announced Thursday.
“We set a new standard for community involvement by talking directly to thousands of San Diegans and designing the website based on their feedback,” Mayor Kevin Faulconer said.
“From making our city more transparent with our public records portal to implementing the new ‘Get It Done’ system to improve customer service, I’m proud of the work we’ve done so far but we’re not finished yet,” he said. “Exciting new features will continue to be added to make sure San Diego’s website is as innovative and dynamic as the people it serves.”
The top county web portal was Baltimore County, Maryland. Although San Diego County’s site didn’t rank in the top five, it was listed with a quintet of other finalists. It was also one of five honored in the “Driving Digital Government” local government category.
—City News Service
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