Aloha, La Jolla!
This week’s column is a departure from my usual stories spotlighting the people, places and causes that bring joy and light to our Jewel-by-the-Sea. I’ve decided, instead, to address my personal experience with the city’s Get It Done app.
Back in March, the concrete lid covering our water meter cracked, exposing a 12-inch hole just inches away from the curb in front of our home on Nautilus Street. Parking is always precious in our Windansea neighborhood. Residents and beachgoers are constantly maneuvering around vehicles parked like canned sardines along its busy thoroughfares. Under the circumstances, a gaping hole is an open invitation to serious injury on public property, and the potential threat of costly, taxpayer-funded litigation.
I filed a Get It Done report on March 31. Several days later, my husband and I woke up to find a bright orange traffic cone had been placed over the broken water meter cover. Four months later, the traffic cone still stands, a disappointing look for a technology platform that Council President Joe LaCava touted as “… the quickest and easiest way to connect San Diegans with City services.”
Within a few days of contacting the council president’s La Jolla community representative to explain the importance of replacing the water meter cover, I received a reassuring response: staff had been contacted directly to request a resolution to the problem. I’m holding my breath, hoping the community representative’s human touch will re-spark the magic of tried-and-true constituent service.
As with anything in life, it’s the small, yet significant, details that matter. Maintaining a high standard of constituent service that values community residents and protects our neighborhood quality of life should be our elected representatives’ highest priority.
What’s been your experience with the Get It Done app? How can the city improve response times to ensure that neighborhood problems are resolved quickly and efficiently? Send your thoughts and ideas to me at Molly@windanseacommunications.com
Molly Bowman-Styles
La Jolla Village News newsletter host
La Jolla story spotlight
Community rallies to help renovate Fire Station 16 in La Jolla
By Karen Pearlman • Special to Times of San Diego
The station on Mount Soledad is undergoing its first major renovation since opening in 1982, replacing cramped, makeshift sleeping quarters with insulated private rooms designed to give firefighters the uninterrupted rest they need between emergency calls.
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