U.S. Naval Medical Center San Diego received its highest patient satisfaction ratings in eight years on a suite of annual federal surveys, the Navy announced Wednesday.
The medical facility was rated among the top quarter of all 10 metrics considered by the Centers for Medicare and Medicaid Services and the Defense Health Agency’s Customer Satisfaction Survey during the fiscal year’s second quarter. The facility also received its best-ever results on the Tricare Inpatient Satisfaction Survey.
“Our customer relations program was formally commended by the inspector general inspectors as the `gold standard’ of programs they have inspected across Navy medicine,” said Jeff Apana, the hospital’s patient relations compliance officer.
A total of 17 of the hospital’s health care providers and staff members were also named to the Joint Outpatient Experience Survey’s “best of the best” list, which includes exceptional medical care providers from throughout the Navy.
In addition to medical services for patients, the NMCSD serves as a training ground for the Navy’s medical personnel who may deploy to combat areas. The hospital also conducts medical research, education and training in military medicine.
“There’s nothing more gratifying than to receive confirmed, positive feedback direct from our customers and patients,” said Capt. Bradford Smith, the commanding officer of NMCSD. “We really have been hitting the mark when it comes to taking care of our patients.”
–City News Service
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