But it could be worse. McDonald’s, once run by former Padres owner Ray Kroc and his philanthropist wife, Joan, was 21st out of 21 chains surveyed.
McDonald’s declined to comment on the burger ratings — or the fact Comsumer Reports rated the restaurant tied for worst with Jack in the Box for fast-food chains.
But spokeswoman Terri Hickey told Times of San Diego that it could use this statement: “We’re proud to serve 27 million customers every day at McDonald’s restaurants in the U.S. It’s important for us to listen to their feedback as it helps us better meet their needs and expectations.”
Consumer Reports — which calls itself the “world’s largest independent, nonprofit, consumer-product-testing organization” — surveyed its readers on fast-food chains and their major offerings. In its first survey since 2011, Consumer Reports said: “After devouring 96,208 meals at 65 chains, … readers told us that quality of food has become more important in their dining decisions.”
On McDonald’s burgers, Consumer Reports said that the No. 1 chain’s own customers “ranked its burgers significantly worse than those of 20 competitors. … No other house specialty scored as low.”
Jack in the Box burgers tied with Krystal and Burger King for a rating of 6.6 (on a 1-to-10 scale, with 10 being the best). The Santa Barbara-launched Habit Burger Grill led the ratings at 8.1, followed Irvine-based In-N-Out at 8.0.
Jack in the Box did not respond to requests for comment.
Its burgers rated better than some, however. With In-N-Out getting the top reader score of 88, Jack in the Box was tied for 14th at 76. McDonald’s was last at 71, according to Consumer Reports.
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